We Are Here to Service You
We value your business and support. Please see below for answers to your inquiries. Additional contact information is provided should you have further questions. We hope to see you on the links.
FREQUENTLY ASKED QUESTIONS
1.) Where can I find my serial number?
The serial numbers can be found etched into the back of the hosel on drivers, fairways, and rescue clubs. For iron sets, the serial number can be found on the 5 - iron (or the 7 - iron for newer product).
2.) How do I find a dealer me?
We have a Retail Locator set up to assist you in finding your nearest retail location. Just enter your zip or postal code and you will be returned a list of the closest retailers to choose from.
3.) How should I clean my clubs?
To clean your clubs, we recommend using a mild detergent, a damp cloth, and a soft nylon brush. Spending 5 - 10 minutes with your clubs after each round can keep your clubs looking like new.
4.) How can I find replacement grips that will fit my clubs?
We do have a number of different options of grips that fit our clubs. Your local authorized retailer should be able to assist you with placing a special order for the grips, if they do not have them in stock already. If you need assistance in finding your nearest retail location, please visit our Retail Locator.
5.) How do I register my clubs?
To register your new club(s), please visit our Owner Club Page. For insurance purposes, registration of your club(s) can verify purchase if they are ever lost or stolen.
6.) What is the Return Policy?
MAJESTY Golf USA provides a three-year warranty on its Majesty golf products for manufacturing and workmanship from the date of purchase. Maruman, non-Majesty products carry one year limited warranty. Any defects occurring during this period as a result of normal use will be repaired or replaced at the expense of Majesty Golf USA, Inc. Shipping charges incurred in the return of the damaged product will be the responsibility of the consumer. Return shipment requires a Return Authorization Number (RA#) which is requisite by contacting a Maruman America customer service representative. The following conditions apply to this warranty: 1) The golf club must have been purchased from an authorized dealer of Majesty Golf USA, Inc. 2) The consumer must present proof of purchase from an authorized dealer. 3) Majesty Golf USA. reserves the right to inspect the club to determine if the golf club has been altered, mistreated, defaced, misused, or otherwise damaged through the actions of neglect of the consumer. Any findings supporting the mistreatment of the golf club will result in a forfeit of the warranty. 4) Any damage to the shaft is not the responsibility of Majesty Golf USA, Inc 5) This warranty applies only to the original club, meaning the replaced product will keep the original purchase date as the start date of warranty. 6) Any alteration made to club by any party other than Majesty Golf USA employee or bonafide contractor will result in a forfeit of the warranty. 7) No person besides Majesty Golf USA, Inc. management has the power to make changes to the terms of this warranty.
7.) Who determines if the damage to my club is normal or not?
Although we are committed to being the top golf brand in the world, there is a very slight chance that a warranty situation may occur. It is our recommendation that the product be inspected by one of our authorized dealers. If you have any questions about the damage to your club, please call our Customer Service Department at (714)752-6558 to speak with a specialist. Customer Service hours: 8:00am to 5:00pm, Pacific Standard Time
8.) What would void the Warranty Policy of my clubs?
Our warranty covers our clubs with all original components. If any unconventional modifications have been done to the club after market or outside of our factory, the club's warranty is void. It is our sole discretion to determine whether any damage was caused to the club by any conventional modifications.
9.) Who distributes MAJESTY golf clubs?
To find our distributor list, click here.
10.) Are you looking for access to product images, technical content, logo, and/or brand images?
The media center is currently under construction.
GLOBAL HEADQUARTERS: ７FL Meiji Seimei Kan, 2-1-1 Marunouchi Chiyoda-ku, Tokyo 100-0005, Japan